Kiero Contact Center

Data deletion instructions

To delete the conversations and tickets that Kiero holds about you:

1. Send an e-mail to privacy@kiero.id with the subject "Data deletion".
2. Mention the channel (Facebook Messenger, Instagram, WhatsApp, phone or web chat), the business (Page or account name) and the approximate date of your messages, so that we can find them.
3. We confirm and delete them within 30 days. Copies in backups disappear when those backups expire (30 days).

Removing the business's access in your Facebook or Instagram settings stops new messages from reaching Kiero; it does not delete earlier conversations by itself.

Cara menghapus data

1. Kirim email ke privacy@kiero.id dengan subjek "Hapus data".
2. Sebutkan kanalnya (Facebook Messenger, Instagram, WhatsApp, telepon, atau chat web), nama halaman/akun perusahaan, dan perkiraan tanggal pesan Anda.
3. Kami konfirmasi dan hapus dalam 30 hari. Salinan di cadangan hilang saat cadangan itu berakhir (30 hari).